Privacy Policy

Effective Date: 25-03-2026

Bharat Spares & Services ("BSAS", "we", "our", or "us") is committed to protecting the privacy and security of information entrusted to us. This Privacy Policy explains how we collect, use, store, share, and protect personal data when you visit our website, engage with our sales and marketing communications, or interact with us in connection with our engineering, manufacturing, and lifecycle support services.

By accessing our website or providing us with your information, you acknowledge and agree to the practices described in this policy. This policy applies to all users of the BSAS website and any individuals who engage with our business.

Information We Collect

A. Information You Provide Directly

  • Name, job title, and company name
  • Business email address and phone number
  • Enquiry details, RFQ (Request for Quotation) information, and technical requirements
  • Feedback, correspondence, and communications sent to us

B. Information Collected Automatically

  • IP address and browser type
  • Pages visited, time spent, and navigation patterns on our website
  • Device information and operating system
  • Referring URLs and search terms

C. Information from Third Parties

  • Business contact information from trade events, exhibitions, or industry directories
  • Referrals from partners or distributors in our engineering network

How We Use Your Information

BSAS processes your personal data only for legitimate business purposes. We use the information we collect to:

  • Respond to enquiries, quotation requests, and technical queries
  • Provide engineered spares, refurbishment, and lifecycle support services
  • Send relevant business communications, technical updates, and service information
  • Improve our website, services, and user experience
  • Maintain and manage our customer and supplier relationships
  • Comply with applicable legal and regulatory obligations
  • Analyse usage trends to improve our digital presence and content

We do not use your personal data for automated decision-making or profiling purposes.

Legal Basis for Processing

Where applicable under data protection laws (including India's Digital Personal Data Protection Act, 2023), we process personal data on the following legal bases:

  • Consent: Where you have expressly agreed to receive communications from us
  • Contractual Necessity: To fulfil obligations under a business relationship or service agreement
  • Legitimate Interests: To conduct and develop our business, provided such interests are not overridden by your rights
  • Legal Compliance: To meet our statutory and regulatory obligations

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience and gather analytical data. These may include:

  • Essential cookies required for the website to function correctly
  • Analytics cookies to understand how visitors interact with our website (e.g. Google Analytics)
  • Preference cookies to remember your settings and choices

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality. We do not use advertising or behavioural targeting cookies.

Data Sharing

We do not sell, rent, or trade your personal data. We may share information with trusted third parties only where necessary to deliver our services, including logistics partners, technology service providers, and regulatory authorities where required by law.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Enquiry data is typically retained for up to 5 years. You may request deletion at any time.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the use of your personal data. To exercise any of these rights, please contact us at:

salessupport@bsasindia.com

Contact

For any privacy-related questions or concerns, please reach out to us at salessupport@bsasindia.com or write to us at 21, C.I.M. Lane, Raniganj, WB 713347.